Payment Policy

PCI Compliant

At Elavoura, we are committed to protecting your payment information by fully complying with the Payment Card Industry Data Security Standard (PCI DSS) guidelines.

1. Secure Transactions:

All transactions made on our website are processed through secure, encrypted channels to protect the confidentiality and integrity of your payment information.

2. PCI Compliance Assurance:

We actively uphold PCI DSS compliance by conducting routine security assessments of our systems.

3. Data Encryption:

We use industry-standard encryption methods to secure your payment details during transmission, helping to protect your personal and financial information.

4. Tokenization:

To strengthen security, we implement tokenization, a process that substitutes sensitive cardholder data with unique tokens, ensuring your actual payment information is never stored on our servers.

Payment Terms and Conditions

We accept the following credit and debit cards:

• American Express
• Apple Pay
• Diners Club
• Discover
  
• Google Pay
• Mastercard
• Visa
• PayPal

1. Order Confirmation:

After a purchase is completed, customers receive a confirmation email containing order and transaction details, which serves as proof of a successful transaction.

2. Payment Authorization:

Payment authorization occurs when the order is placed, and the order is processed and shipped only after the payment is successfully completed.

3. Failed Transactions:

If customers experience issues with a transaction, they should check their payment details and reach out to our customer support team for help.

4. Currency:

Prices on our website are listed in Australian Dollar (AUD).

5. Refund Policy:

Refer to our Refund Policy for information on refund requests.

6. Payment Disputes:

Customers with payment concerns or disputes can reach out to our customer support team for resolution.

7. Changes to Payment Policy:

We may update this Payment Policy at any time, and changes take effect immediately once posted on our website.

By completing a purchase, you agree to comply with the terms outlined in this Payment Policy.