Privacy policy

Last Updated: November 12, 2025

Elavoura (“we,” “our,” or “us”) operates this website and all related services (collectively, the “Services”) to provide our customers with a secure and seamless shopping experience. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs all matters related to your personal data.

By using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that identifies you or can reasonably be linked to you, including:

Contact details: name, email, phone number, billing and shipping addresses.
Payment details: payment method, transaction details, and billing confirmations.
Account details: username, password, preferences, and settings.
Order and transaction history: items viewed, purchased, returned, or wishlisted.
Device and usage information: IP address, browser, and interaction with our website.
Communications: information you share when contacting our support team.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders, payments, and deliveries.
Provide customer support and communicate order updates.
Improve our website, products, and user experience.
Send marketing or promotional messages (you may opt out anytime).
Detect and prevent fraud or unauthorized activity.
Comply with legal obligations and resolve disputes.

3. Use of Cookies and Tracking Tools

Our website uses cookies and similar technologies to enhance functionality, analyze website performance, and personalize your shopping experience. You may control or disable cookies through your browser settings, but doing so may limit some website features.

4. How We Share Information

We may share your information with:

Shopify, our platform provider, for secure website hosting and payment processing.
Service providers such as logistics, payment gateways, and marketing tools.
Business partners for analytics or advertising (in compliance with privacy laws).
Authorities or legal entities where required by law.

Shopify may process your personal information on our behalf and as an independent controller. You can read more about Shopify’s data handling practices at Shopify Privacy Policy.

5. Data Retention and Security

We retain your personal information only as long as necessary for business or legal reasons. While no system is completely secure, we maintain reasonable technical and organizational safeguards to protect your data.

6. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information.
Request a copy of your personal data.
Opt out of marketing or targeted advertising.
Withdraw consent where applicable.
You can exercise these rights by contacting us at info@elavoura.com.

7. International Data Transfers

We may transfer your data to other countries where our partners or Shopify operate. These transfers follow applicable data protection laws and approved transfer mechanisms such as Standard Contractual Clauses.

8. Children’s Privacy

Our Services are not intended for minors under the age of 16. We do not knowingly collect information from children. If you believe a minor has provided us their information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always include the “Last Updated” date above.

10. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

Business Name: Elavoura
Address: Wolphaertsbocht 431 J3081 Kl, Rotterdam, Netherlands
Email: info@elavoura.com
Phone: +31 658970599
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CEST)