Shipping Policy

Shipping Policy
At Elavoura, we aim to provide a seamless and clear shipping experience to our customers. The following are the details of how we ship:

Shipping Range
Countries: We ship within Australia locally.

Future Expansion: International expansion is planned in the future.

Shipping Costs
Within Australia: Free shipping on all orders.

No Hidden Charges: All fees are clearly stated at checkout.

Order Processing Time
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

Last Order Time: 10:00 PM (CET) Central European Time (Amsterdam).

Weekend Orders: Orders placed on weekends are processed the next business day.

Transit Time
Estimated Delivery Time: 5-7 business days.

Business Days: Shipping occurs Monday to Friday.

Notes: Delivery times are estimates and may be impacted by external conditions such as weather and transport.

Shipping Process
Reliable Courier Services: We ship using DHL and FedEx.

Insured Shipments: We insure all our shipments. In case the shipment is lost or damaged during transit, please contact our customer service.

Environmentally Friendly Packaging: We do our best to use environmentally friendly packaging materials to minimize our environmental footprint.

Tracking Instructions
Tracking Information: You will be sent an email post-purchase with tracking information, including shipping carrier and tracking number.

Track Your Order: You can track your order on our website using your tracking number.

Questions: Our support team is always available for any questions regarding tracking.

Missing Items Procedure
Reporting Missing Items: Inform us of missing items within 7 days of receiving your package via info@elavoura.com.

Resolution: We will resolve the issue at the earliest and send a replacement item or offer a refund.

Contact Us

If you have any questions regarding your shipment, please don't hesitate to contact us:

Business Name: Elavoura
Address: Wolphaertsbocht 431 J, 3081 KL, Rotterdam, Netherlands
Phone: +31 6 58970599
Email: info@elavoura.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM