Term Of Service
OVERVIEW
Welcome to Elavoura (“we”, “us”, “our”). These Terms of Service (“Terms”) explain how we provide our online store and services (the “Services”), which are powered by Shopify. By accessing or using our website, you agree to these Terms and our Privacy Policy. If you do not agree, please discontinue use of the Services.
1. ACCESS AND ACCOUNT
To use our Services, you may need to provide accurate and up-to-date information such as your name, email, billing details, and shipping address. You are responsible for keeping your account details secure and for all activity under your account. You may not transfer your account to another person.
You confirm that you are at least the age of majority in your state or territory of residence.
2. OUR PRODUCTS
We aim to display our products as accurately as possible, but colours or appearance may vary depending on your device settings.
Product descriptions, availability, or pricing may change without notice. We may discontinue products or limit quantities where necessary.
3. ORDERS
Placing an order is an offer to purchase. Your order is accepted once payment is processed and we send an order confirmation. If we cannot accept or need to cancel your order, we will notify you using the contact details provided at checkout.
All purchases are subject to our Refund Policy.
You agree that purchases are for personal use only, not for resale.
4. PRICES AND BILLING
Prices are listed in AUD and may change without notice. Prices exclude shipping fees, taxes, and any applicable duties unless stated otherwise.
You agree to provide accurate payment information and authorise us to charge your selected payment method for all orders placed.
5. SHIPPING AND DELIVERY
Delivery times are estimates and may be affected by carrier delays or factors outside our control. Once your order is handed to the carrier, risk of loss transfers to you.
6. INTELLECTUAL PROPERTY
All content on our website—including images, text, graphics, and branding—is owned by Elavoura or its licensors and is protected under Australian copyright and intellectual property laws.
You may use our website for personal, non-commercial purposes only. You may not reproduce or distribute our content without written permission.
7. OPTIONAL TOOLS
We may provide access to third-party tools or features. These are offered “as-is” and without warranties. Your use of third-party tools is at your own discretion and subject to their terms.
8. THIRD-PARTY LINKS
Our site may contain links to third-party websites. We are not responsible for the content or practices of these websites. You should review their policies before engaging with them.
9. RELATIONSHIP WITH SHOPIFY
Although our store is powered by Shopify, all purchases are made directly with Elavoura. Shopify is not responsible for issues arising from your transactions with us.
10. PRIVACY
Your personal information is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy. By using the Services, you consent to the processing of your information as described in these policies.
11. FEEDBACK
By submitting feedback or reviews, you grant us permission to use this content for business purposes. You confirm you own or have the right to share such content.
We may remove content that violates laws, infringes rights, or breaches these Terms.
12. ERRORS AND INACCURACIES
We may correct errors or update information (including product details or pricing) at any time. We may cancel orders affected by inaccuracies.
13. PROHIBITED USES
You may not use the Services for unlawful, harmful, or misleading activities. This includes attempting to interfere with website security, submitting false information, or violating intellectual property rights.
We may suspend or terminate access if Terms are violated.
14. TERMINATION
We may terminate your access to the Services at any time. Sections that naturally continue after termination (e.g., Intellectual Property, Liability, Indemnification) will remain in effect.
15. DISCLAIMER OF WARRANTIES
Our Services and products are provided “as-is” to the extent permitted by Australian law. We do not guarantee uninterrupted or error-free operation of the website.
16. LIMITATION OF LIABILITY
To the extent permitted by law, Elavoura is not liable for indirect or consequential damages arising from the use of our Services or products. This does not exclude any rights you may have under the Australian Consumer Law (ACL).
17. INDEMNIFICATION
You agree to indemnify Elavoura for losses or claims arising from your breach of these Terms or unlawful use of the Services.
18. SEVERABILITY
If any part of these Terms is found unenforceable, the remaining sections will continue to apply.
19. WAIVER & ENTIRE AGREEMENT
These Terms constitute the full agreement between you and Elavoura and replace any prior agreements.
20. ASSIGNMENT
You may not transfer your rights under these Terms. We may assign our rights where necessary to operate our business.
21. GOVERNING LAW
These Terms are governed by the laws of Queensland, Australia. Any disputes will be handled by the competent courts in Queensland.
22. CHANGES TO TERMS
We may update these Terms from time to time. The latest version will always be posted on our website.
Business Name: Elavoura
Address: 67 Old Maryborough Rd, Gympie QLD 4570, Australia
Email: info@elavoura.com
Phone: +61 4 8599 8792
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)
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